Product Construction & Repair
Specific Product Requests
Placing An Order
Returns & Exchanges
Gift, Gift Bags, & Gift Registry
What are Willow Tree® figures made of?
How do I clean my Willow Tree® figures?
Where are Willow Tree® figures made?
What’s the best way to repair a broken Willow Tree® figure?
Do you offer replacement parts?
Can Willow Tree® be displayed outside?
Can I customize a piece with different hair or skin colors?
Can Susan create a custom figure for me, or for my organization?
Can I order a custom Willow Tree® piece that matches my family members?
Susan isn’t able to create a single custom piece that reflects your family, but try grouping several existing pieces to reflect your unique family personality. Since this is such a popular request, we’ve created a tab called Create a Family Grouping with lots of ideas. Watch the video: How to Create a Family Grouping for helpful tips.
Are there pieces with darker skin tone and hair color?
There are many family figures with darker skin tone and hair color—and some come in two skin tone options. We are Three, You and Me, Brother and Sister, and eight seated child figures—four girl, four boys. These figures work well in Family Groupings, and can be combined with other figures to reflect multi-racial and blended families.
There are also several pieces that can be interpreted as ethnically diverse; Angel of the Spirit, With Love, Blessings, and Sunshine. These pieces are a celebration of the diversity in our culture.
Child of my Heart can be interpreted as bi-racial. This piece was inspired by a friend of Susan’s who is very involved in international adoption, so the hair and skin color of the mother and baby are different shades (the child has browner skin), which could imply adoption or racially diverse birth mother and child.
Is there a piece for twin babies? How about older twins?
For twin girls, try Sisters by Heart. Or you can pair two of the girl figures such as Spirited Child and Thoughtful Child. Older adult twin girls might like My sister, my friend or Heart and Soul.
For twin boys, pair two of the boy figures, such as Inquisitive Child and Caring Child.
For older twin boy/girl, try Heart of Gold + Keepsake, or Brother and Sister, or pair two seated figures, such as Spirited Child and Caring Child.
Is there an adoption piece?
Is there a piece for aunts/uncles/godparents?
Is there a piece about Breast Cancer?
Does Susan create specific cause-marketing pieces as donations to charitable organizations?
Do the animals and Three Wisemen fit with all three Nativity collections?
The animals designed specifically for The Christmas Story are titled Gentle Animals of the Stable. This three-piece set of donkey and two sheep is proportioned for the larger-sized 14.5” figures. They fit on the base of the Sanctuary, watching, warming and protecting. The set of four animals for The Holy Family is scaled to fit the smaller 7” figure of Mary and Joseph. Titled Sheltering Animals for The Holy Family, they fit inside and around the Shelter for The Holy Family.
How do I create a Willow Tree® account?
How do I change my email address?
Once you Sign Into your Willow Tree account, click Account Settings to update your email address. You can also enter addresses in your account settings.
Will you share my email address with others?
How do I unsubscribe from your email list?
What is a wish list?
A Wish List lets you compile favorite Willow Tree products into a list that you can view later. You will need to create an account and be signed in to activate the Wish List option. When you view a product you like, click the Add to Wish List button located next to the Add to Cart button. Click the Wish List link in the footer any time you are signed in to view your Wish List. You can easily move products from your Wish List to your cart for purchase.
How do I use a promo code?
How can I check the status of my order?
How do I change or cancel my order after I have submitted it?
What types of payment do you accept?
When is my credit card charged?
Where does product ship from?
How long will it take for my order to arrive?
Where are my tracking number and shipment details?
Can I ship to a different address other than my billing address?
Do you offer expedited shipping?
Do you ship to P.O. boxes?
Do you ship internationally?
What’s your return policy?
What if my order is damaged or defective?
How long does it take for a credit to be processed?
Can I return Willow Tree product that I received as a gift?
How do I place a gift order? Can I include a message?
Do you offer gift-wrapping?
Do you offer gift cards?
Do you have a Willow Tree® Gift Registry?
How can I find discontinued pieces?
Do you have a product catalog?
We currently do not mail a print catalog to consumers. However, a spiral-bound Gift Guide is updated each year and made available in most retail stores that carry Willow Tree. The Gift Guide suggests currently available pieces for various occasions, and contains a complete product index with thumbnail photos.
Is all your product available on your website?
Also, some Willow Tree products are exclusively available on our website and will not be found at retail stores. Check Online Exclusives to discover these special products.