This icon serves as a link to download the eSSENTIAL Accessibility assistive technology app for individuals with physical disabilities. It is featured as part of our commitment to diversity and inclusion.
The Official Home of
Willow Tree® sculptures
since 2000

Returns & Exchanges

If you are not happy with your item purchase, we will accept a return for a full product refund or an exchange for the same product.


You may return or exchange your purchase within 30 days of delivery. Orders placed between October 1 and December 31 are eligible for our holiday return policy and can be returned through the following 31 of January. All products must be in the condition you received.

All returns and exchanges need a Return Material Authorization Number (RMA#). Please call DEMDACO at 888.336.3226 to begin the return or exchange process and receive your RMA#. This RMA# is necessary for processing your return. Please write the RMA# on the outside of the carton being used to return the product and please include this RMA# on a copy of the original packing list or invoice and place it inside the carton being returned.

Please note that it takes 7 to 14 business days to process returns once they arrive back at our location. Upon receipt of your return, we will initiate the refund process.

Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. DEMDACO will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).

All returns received will be credited to the original purchasing credit card number.

There are no refunds on sale items. All sales are final except for breakage occurring from shipment. Please inspect your items and report any breakage within 5 business days of receiving your item for a replacement of the same item or a credit in the amount of your purchase price minus shipping cost.

Freight Truck Item Returns (items delivered by Freight Truck rather than UPS): If a piece arrives damaged in the delivery process, please call DEMDACO at 855.544.3226 immediately. Please inspect all products prior to accepting delivery. If product appears to be damaged, please refuse the shipment and contact us immediately.

DEMDACO online purchases are not eligible for 3rd Party store returns and 3rd Party store purchases are not eligible for DEMDACO online returns. Store purchases need to be returned to the store from which they were purchased.  Online purchases will need to follow the return policy listed above.

Returns Address: DEMDACO Web Returns Dept – RMA#______ 31426 W. 191st Street Edgerton, KS 66021


We are sorry to hear you have received an item that is damaged or defective. Please contact our DEMDACO Customer Service for a Return Authorization Number and product replacement/credit.


Items purchased between October 15 and December 25 may be returned until January 31 the following year. Please contact Customer Support at 888-336-3226 or