Shipping

2018 Holiday Returns

Items purchased between October 15, 2018, and December 25, 2018 may be returned until January 31, 2019. Please contact Customer Support at 888-336-3226 or customersupport@demdaco.com.

Standard Shipping Information

Shipping typically occurs within 72 hours of order placement, however, please allow up to 5-10 days for delivery. Unfortunately, we do not ship internationally at this time. Delivery is limited to the 50 United States and we cannot ship to APO or FPO addresses at this time. When shipping to Alaska or Hawaii, additional shipping charges will apply. Shipping cost is based off order total for standard products. DEMDACO reserves the right to update or modify this shipping policy at any time without prior notice.

Please refer to the chart below for estimated rates:

Order Total Ground
$0.01 - $49.99 $5.95
$50.00+ FREE

Payment Types

We accept credit card payments only with the following types of cards: Visa, MasterCard, American Express and Discover.

Online Payments

You can shop on this Website with confidence. We have partnered with 3Delta Systems (3DSI), a leading payment services provider, to tokenize card data and to accept credit payments safely and securely for our customers. We are utilizing 3Delta Systems CardVault tokenization service to protect your sensitive cardholder data and 3Delta assists us by routing our transactions into the payment networks.

3DSI helps willowtree.com adhere to strict industry standards for payment processing, including:

  • 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
  • Industry leading encryption and security protocols to protect customer information
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

For additional information regarding 3Delta Systems payment services, visit www.3dsi.com

Hand-crafted Products

All of our products are hand-crafted and have slight variations in color, texture and finish that are common and inherent to the nature of hand-crafted items, as well as the materials of which they are manufactured. These discrepancies do not pose or infer a defect in the product.

Product Availability

In extremely rare cases, an item might be listed as in stock, due to traffic and multiple customers ordering the same product at the same time, the product may be backordered. If this occurs, you will be notified and given the option to keep your order on file until the item returns to stock, cancel your order or replace the item with another.