Privacy Policy
Keeping your personal information secure and ensuring your understanding of how we use that information is important to us at DEMDACO® — Home of Willow Tree®, Studio™, Big Sky Carvers®, Silvestri!®, Nat & Jules®, and Glow-ology®. Our goal is to help you understand how the personal information you choose to share with us through this Website is collected, used and maintained. You may review the DEMDACO Online Policy Statement at any time by clicking on the Privacy Policy link appearing at the bottom of this Website.
Guests and Registered Users
You can visit this Website to read about our company, its products and services, use our dealer locator or other features, all without providing any personal information. We may collect anonymous, aggregate information about how this Website is accessed by you, such as IP address, referring site, domain name and time spent at this site or Web pages visited.
Categories of Information Collected
Registration Information
Some of the features on this Website require registration before you can use them. If you register to use this Website, you choose to provide us with certain personal information such as your name, address, e-mail address and telephone number. You may update registration information online and you may also change your password at any time.
Guest Registration Information
This website may allow you to do some activities, including purchasing product, as a guest. When ordering as a guest, you will need to provide us with certain personal information such as your name, address, e-mail, and telephone number. Such personal information will persist in our back-office systems indefinitely in order to fulfill your order, accept product returns, support record keeping, and other purposes that we deem to be required. We will purge credit card information for purchases entered as a guest after a reasonable period of time, typically not to exceed 120 days from the last transaction date.
Service and Transaction Information
When you use a password, name, or a similar identifier to access this Website, we will recognize your identifier and may collect various categories of information about you such as information you give us, data related to your use of this Website and its services and information about your transactions, interactions, and communications with us. We may collect such information regardless of whether you are accessing the site as a guest or as a registered user.
Use of Collected Information
We do not sell or market your personal information of personalized data to other organizations. The personal information you provide and the personalized data you create and save on the site is used to provide better service to you and to inform you of products, services or other opportunities that may be available. This may include disclosure of such information to employees, representatives, officers, agents, affiliates, government and regulatory entities, third parties, and service providers. Such information and data will also be used to administer our business, the site, and our services in a manner consistent with this privacy statement. If you provide us with your name, address, telephone number or e-mail address, or have done so in the past, DEMDACO may contact you by telephone, mail or e-mail. We may contact you for customer service purposes including contacting customers who have not checked out to followup on abandoned shopping carts or to see if there was a problem with their use of the site. You may opt-in or opt-out of this arrangement either through this Website or by contacting us by any of the methods listed at the bottom of this policy.
DEMDACO adheres to a strict privacy code regarding children and does not knowingly accept personal information from a child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Aggregate Information
If you anonymously visit or browse this Website without registering or logging on with a username, password or other registration code, we do not collect your personal information unless you disclose it to us (e.g., e-mail address). We may collect aggregate, technical information that tracks site use including browser type, IP address, domain name, number or type of pages visited and time spent on this site. We may use such information in a variety of ways including analyzing trends, visitor interests, or to improve the site.
Cookies
"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server and flag information about your activity on this Website. This information helps us improve this site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information. If you reject cookies, you may still use this Website, but your ability to use some areas of our site may be limited.
We use cookie data in Google Ads for advertising and in Google Analytics for reporting. Which include:
- Remarketing audiences based on specific behavior, demographic and interest data. (advertising)
- Use demographic and interest data for reporting.
- Segments based on demographic and interest data. (reporting & advertising)
The ads are run on the following Google networks:
- Google Signals data collection
- Ad personalization regions
- Google Search Network
- Gmail
- YouTube
- Google Display Network
- To opt out of Google Cookies Collection, use the following click here
Sharing Information with Third Parties
Willow Tree may share your information with trusted partners to help perform statistical analysis, send you email or postal mail, provide you with our catalog, provide customer support, or arrange for deliveries.
Willow Tree may also share your information with third-party marketing partners, such as Oracle, who may use your information for their own commercial purposes. To learn more about Oracle’s privacy practices, please visit Oracle’s Privacy Policy here.
Willow Tree may also share your information if required to do so by law or in the good faith belief that such action is necessary to comply with law, protect and defend the rights and property of Willow Tree, and under exigent circumstances designed to protect the personal safety of Willow Tree, its customers, or the public.
Opt-Out Of Willow Tree Communications
From time to time, we may send you various communications, including our catalogs, e-mail communications, marketing messages, and information messages.
To opt-out of receiving our e-mail communications, please send us an e-mail with the subject line “UNSUBSCRIBE” at customercare@demdaco.com or by clicking “UNSUBSCRIBE” at the bottom of any e-mail you’ve received.
To opt-out of receiving our direct mail communications, including our catalog, please send us an e-mail with the subject line “UNSUBSCRIBE” at customercare@demdaco.com or by calling us at 888.336.3226 Please note, if you opt-out of receiving our direct mail communications, your information also will not be shared with our direct mailing marketing partners.
Please note that even if you unsubscribe to our e-mail or direct mailing communications, we may still send you non-marketing messages from us relating to order confirmations and other transactional information.
Other Sites and Services
This Website may contain links to other Internet sites not under our directions or control. This privacy statement does not apply to those sites. We are not responsible for such sites, cannot control how such sites use personal information, cookies or other data, and their representations do not apply to this site. You should always review the privacy representations of those sites that you link to before you use them and particularly before you share personal information.
Security
DEMDACO maintains your personal information and data according to strict standards of security and confidentiality. Online access to your information is only possible through a secure (SSL capable) web browser. SSL capable web browsers support encryption technology, which helps prevent unauthorized users from viewing your account information as it travels over the Internet.
Policy Updates
DEMDACO may change and/or update this privacy statement at any time. Any changes or updates will be effective immediately upon posting to this Website.
Questions
For further direction regarding inquiries concerning our policies, you may contact us by any of the methods below:
5000 W. 134th Street
Leawood, KS 66209