Shipping & Returns

Standard Shipping Information

Shipping typically occurs within 72 hours of order placement, however, please allow up to 5-10 days for delivery. Unfortunately, we do not ship internationally at this time. Delivery is limited to the 50 United States and we cannot ship to APO or FPO addresses at this time. When shipping to Alaska or Hawaii, additional shipping charges will apply. Shipping cost is based off order total for standard products. DEMDACO reserves the right to update or modify this shipping policy at any time without prior notice.

Please refer to the chart below for estimated rates:

Order Total Ground
$0.01 - $49.99 $5.95
$50.00+ FREE

Payment Types

We accept credit card payments only with the following types of cards: Visa, MasterCard, American Express and Discover.

Online Payments

You can shop on this Website with confidence. We have partnered with 3Delta Systems (3DSI), a leading payment services provider, to tokenize card data and to accept credit payments safely and securely for our customers. We are utilizing 3Delta Systems CardVault tokenization service to protect your sensitive cardholder data and 3Delta assists us by routing our transactions into the payment networks.

3DSI helps willowtree.com adhere to strict industry standards for payment processing, including:

  • 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
  • Industry leading encryption and security protocols to protect customer information
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

For additional information regarding 3Delta Systems payment services, visit www.3dsi.com

Hand-crafted Products

Many of our products are hand-crafted and have slight variations in color, texture and finish that are common and inherent to the nature of hand-crafted items, as well as the materials of which they are manufactured. These discrepancies do not pose or infer a defect in the product.

Product Availability

In extremely rare cases, an item might be listed as in stock, due to traffic and multiple customers ordering the same product at the same time, the product may be backordered. If this occurs, you will be notified and given the option to keep your order on file until the item returns to stock, cancel your order or replace the item with another.

Returns & Exchanges

If you are not happy with your item purchase, we will accept a return for a full product refund or an exchange for the same product.

RETURN POLICY

You may return or exchange your purchase within 30 days of delivery. All products must be in the condition you received.

All returns and exchanges need a Return Material Authorization Number (RMA#). Please call DEMDACO at 855.544.3226 to begin the return or exchange process and receive your RMA#. This RMA# is necessary for processing your return. Please write the RMA# on the outside of the carton being used to return the product and please include this RMA# on a copy of the original packing list or invoice and place it inside the carton being returned.

Please note that it takes 7 to 14 business days to process returns once they arrive back at our location. Upon receipt of your return, we will initiate the refund process.

Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. DEMDACO will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).

All returns received will be credited to the original purchasing credit card number.

There are no refunds on sale items. All sales are final except for breakage occurring from shipment. Please inspect your items and report any breakage within 5 business days of receiving your item for a replacement of the same item or a credit in the amount of your purchase price minus shipping cost.

Freight Truck Item Returns (items delivered by Freight Truck rather than UPS): If a piece arrives damaged in the delivery process, please call DEMDACO at 855.544.3226 immediately. Please inspect all products prior to accepting delivery. If product appears to be damaged, please refuse the shipment and contact us immediately.

DEMDACO online purchases are not eligible for 3rd Party store returns and 3rd Party store purchases are not eligible for DEMDACO online returns. Store purchases need to be returned to the store from which they were purchased.  Online purchases will need to follow the return policy listed above.

Returns Address:
DEMDACO
Web Returns Dept – RMA#______
31426 W. 191st Street
Edgerton, KS 66021

DAMAGED OR INCORRECT MERCHANDISE

We are sorry to hear you have received an item that is damaged or defective. Please contact our DEMDACO Customer Service for a Return Authorization Number and product replacement/credit.